FAQsI have very sensitive skin. Can I use your products?
We have a large number of customers with sensitive skin that have used our products with great success. We believe a lot of skin sensitivities are brought on by chemicals, detergents and synthetics in commercial skin care products, and that is why we make our products without those irritation triggers. If you are particularly sensitive we offer many of our products in "Naked" which is our completely unscented line that is free of essential oils and will provide you with very gentle cleansing and soothing.
Do you accept returns?
Due to the nature of our products we DO NOT accept the return of items that have been USED. However, we stand behind our products and are highly concerned about your satisfaction. We are happy to accept the return or exchange of any UNUSED, UNOPENED products and refund you the product(s) amount (**please see note below about melted items**). We will accept return requests up to 30 days after the date of Delivery Confirmation.
What if my order melted in shipping?/Hot Weather Shipping Policy:
Some of our items (including, but not limited to, Lip Scrubs, Lotion Bars, Lip Balms and Deodorants) are susceptible to hot weather conditions and are noted on the product pages. At any point in the year, we might choose not to sell those items that are meltable, and will make them available again once the weather cools. We ARE NOT responsible for items melting during shipping in hot weather. Unfortunately, we can not accept return of items that have melted during shipping. If you do order and your items happen to arrive soft/melted, you can put them in the refrigerator to help them firm up, but the texture may not be the same.
During the warmer months our scheduled shipping days are Monday - Wednesday to make sure your package gets to you as quickly as possible. (We might pack and print your label other days of the week, but the packages go into the mail Monday - Wednesday.) Making sure you are home at the time of delivery, or shipping to an air conditioned location like a business, will help insure that your items do not sit on a porch or in a mailbox during hot weather.
Are your products really chemical/synthetic free?
The ONLY chemical we use is sodium hydroxide (lye) in our soaps. Which is absolutely crucial - you can not make true soap without it! But once the saponification process is finished, there is no lye left. It has all mixed with the oils and butters to become soap. Our soaps then go through a full open-air curing process for at least 4 weeks, during which time the soap mellows and hardens to produce a hard, long lasting, gently cleaning bar of Bumblewood goodness!
How long do your products last?
Because we do not use preservatives in any of our products, they do have a shelf life and won't last forever. But we don't think it's natural for things to last forever! Our products will generally last from 6-12 months if kept properly. What do we consider "properly"? Keep them in a cool, dry place (i.e. don't leave them in a hot car in summer or on the windowsill.) As for how long they last while in use, our soaps typically last 3-6 weeks when used every day and the skin care products vary depending on how often they are used.
What's with the name "Bumblewood"?
Ok, that's kind of a long story. One day we were digging through our wood pile to get wood for a BBQ. We found a piece of wood that had perfectly round holes in it, and later found out that those were the homes of bumble bees. That piece, and the pieces like, were called Bumblewood. The name stuck in the back of my head. When it came time to name the business, there was really no question about what it should be called. The name Bumblewood stuck out and wouldn't take no for an answer. We think it's rather fitting for our all natural approach to skin care. Plus, it's just fun!